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New York Hilton Midtown, New York, NY, United States April 9-11, 2024

Real Estate Trends

Wed Apr 10 1:00 PM — 2:00 PM (GMT-05:00) Eastern Time New York Hilton Midtown - Level 3, Grand Ballroom

General Session: Learning in Real Time: Experts Share Their Forecasts for Real Estate in ’24, ’25, and ’26

The ULI Real Estate Economic Forecast is a semiannual survey of leading industry experts. The latest edition will have been completed just before the Spring Meeting. How do the experts see 27 key economic and real estate indicators moving by the end of 2024, 2025, and 2026? How have forecasts changed from six months earlier? And why? What signals are the experts watching for in real estate as they look ahead? Where do the experts agree and disagree? Hear a lively debate among leading economists and analysts who participated in the Real Estate Economic Forecast survey as they explain or defend their opinions. Ask questions or challenge their views about what's ahead for the real estate industry through the end of 2024 and all the way through 2026.
Wed Apr 10 2:30 PM — 3:30 PM (GMT-05:00) Eastern Time New York Hilton Midtown - Level 2, Gramercy Suite

Cracking the Customer Loyalty Code in Residential

Customer value and driving loyalty are ubiquitous concepts when it comes to consumer industries. However, in real estate, only the hospitality sector has cracked the code on what loyalty means in the context of built environments and the experiences they contain. Both single-family and multifamily residential continue to grow as asset classes and scale players are emerging. With this growth comes the opportunity to build brand and create customer stickiness—driving both higher renewal rates and better pricing for the branded promise behind living experiences. We will discuss how customer expectations are evolving from these players, what loyalty means in the context of a living experience, and how players are leaning into digital and artificial intelligence to help power a next generation of personalized services and community with the aim of building brand. We will dive into how to take a design-led approach to building brand equity beyond naming and finishes, and using that brand strength to create unique, data-driven loyalty moments around the big "decision moments" that matter (e.g., touring, lease signing, renewal decisions). In short, this presentation, followed by a panel discussion, will aim to unpack how end-to-end experiences in the residential sector can be reimagined and digitized to drive a new frontier of loyalty and consumer brand.
Wed Apr 10 2:30 PM — 3:30 PM (GMT-05:00) Eastern Time New York Hilton Midtown - Level 2, Nassau Suite

How Adaptive Reuse and Accessibility Will Transform the Patient Experience

Conventional hospital buildings will soon be outmoded. While providing a wide range of services under one roof might have seemed efficient at one time, today we understand that very few patients require so much at once. Instead, a distributed system of care—with a bevy of access points and a focus on the patient experience—more efficiently addresses needs, both physical and financial. Today's health care providers understand this and are looking for ways to cost-effectively distribute the most care to the most people, while also enhancing the experience of workers, patients, and the communities that surround them. Simultaneously, developers and owners are looking for solutions for underused real estate of nearly every type, in both downtown and suburban locations, that can be scaled nationally. This panel will bring together top players from the entire health care real estate ecosystem to examine case studies of how a decentralized model can improve health outcomes while realizing the potential of vacant commercial real estate.

Three days of inspiration, thought leadership, and connection

New York Hilton Midtown
New York, NY, United States

April 9-11, 2024

Register for the Spring Meeting

Where ULI members come together to shape the built environment.